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Help Line International Commemorate anniversary

Help Line International was opened in 1996 after four years success in marketing.

HelpLine was set up to be a service base for the timeshare owners in Russia. At that time there was not enough information in Russian language & the members were confused with what they bought.

Right now we sucessfully operating three department: Admin & Finance, Travel Club & Sales Departments.

Travel Club , fully licenced as tour-agency & tour-operator with our own accreditation with Spanish & a few other Consulates. We hold hard & soft ticket blocks on some charter-flights & sell regular flight to any destinations, as well as we book the low budget flights for our clients.
We assist the members with arranging their holidays with RCI & II (space-bank the weeks on behalf of the members, open exchanges, transfer the fees, enrole & prolong the memberships.

 

Rentals - we arrange the rentals between the members, and rent the weeks for our clients from the management companies of different resorts.
Fly-Buy Generator - we provide Fly-Buys to the resort in the following destinations: Tenerife, Costa del Sol, Thailand, Cyprus, Turkey, Egypt, Ibiza, Goa, Bali, etc.

Sales Department: We sell second weeks to the existing owners, offers upgrades, assist the members to list their weeks with the Resale agencies (which are the member of OTE), to avoid the resale schemes & provide the consultancies on safe resales.

Admin & Finance department provides the legal & usage consultancies on timeshare, offers maintenance collection & transfer facilities for the resorts direct as well the private members who have difficulties in paying on invoices which are not accepted by Russian banks. For the last three years we are running successful reinstatement programs & late payments collection programmes with the several resorts ( Late collections: the resort informs us of the members details who are overdue with their maintenance a few weeks before the cancellations. We contact the members, answer all the questions on maintenance, offer them assistance in arranging their holidays & talk them into paying urgently. We had 70% closing this year on Club Tenerife & Heritage Resorts International).

Reinstatements: The resort provides us the list of the cancelled members, we contact them, find out the reasons why they stopped paying, try to overcome all the negatives & talk them into start paying again. The success rate is very different with the different resort we did, depending on how long ago the members was repossessed, who sold them in the first place & what the sales pitch was. We have to sell these people from the beginning.

If a marketing company disappears we contact the resorts the Russians were sold, negotiate the price on the inventory & put a small fee on top. We invite the clients to explain that it was a misfortune , but the resort is still willing to have them as the members. And then we offer them to complete for the extra $2500 -$3000 (that includes price on inventory T-1 Red, first y. maint, RCI enrolment & our fee) calling it a salvage or rescue programme. It is much better for the client to pay extra $2500 for the same product then to loose the $10.000-$15.000 which they paid to a run away company.

We also provide the collections on the on-site deals .The resorts provides us the list of the deals done on the weekly bases. We do a welcome call, if the client has some doubts , we offer them a free legal & usage consultancy to strengthen the deal. Thou these days Russians do not have problems of money transfer outside Russia, some still choose to have the agency to bear responsibility for their contract completion. It also helps if the client knows from the beginning that there is a somebody who will be looking after their future holidays as well.

We inform the resort of the funds collected on weekly basis & transfer the funds depending on the volumes on fortnight or monthly basis
We don't run a deck. All our sales are done on the one to one basis. Often it takes several visits to our office for the client to make final decision. But these deals are really strong. We voluntarily started offering the 14-day cooling-off period as earlier as in 1997, while it is still not obligatory in Russia. We hardly have any cancellations.

Regarding our telephone conversation end of last week I would like to confirm our seriousness in building up the partnership relations with the Finish development, because we have a growing demand on the market.
I see the possibilities in our future relations in the following operations: fly-buy generation, weeks rental, inventory sales & funds collections( maintenance & contract payments)

COMPLETIONS in a proper way with:

  • Marbesa / Heritage Resorts International,
  • Bellasol, La Cartuja, Dream Vacation Club of Costafield Management
  • Sunset Beach, Crown Resorts
  • ATLAS, TVC, Navigator of RMI
  • Club Tenerife
  • Compass Club of Nexus Leisure Ltd
  • CLC Destinations, CLC Advantage Vacationa, CLC Trial Membership
  • VIVA Club

As earlier as 1997 we have put together the first rescue program for the clients left by the runaway marketing company. The idea was to cut down all extra expenses by inviting the families who lost the money, explain that it was really misfortunate, but the resort still want them as the members & offer to pay just 2000-3000$ & receive a proper membership of the value of 10000-15000$.
To achieve the deal we have to be open with our clients, never lie to them, answer all their questions & give them as much time & as many visits as they need to make the decision to pay to somebody again.

Its a very rewording job, as this people really say Thanks to you when they receive their membership certificate & bring the staff presents after their first holiday.

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Russian timeshare

 

 

 

 

 

 

 

 

 

The only Russian OTE member company

Since 1996 we voluntarily started offering 14 Day Cooling-Off Period here in Russia & all our sales have been done with the clients on one-2-one basis without pressure. It takes longer for the client to make the decision, but at the same time we dont have any cancellation at all.

We chose to give free legal consultations to protect timeshare owners & buyers from crooks schemes.
Working closely with the authorities we achieved that St-Petersburg (8 million populations) & North-West of Russia area is Resale Crooks - Free Zone for over six years. This is an achievement for one company for the area equal to 1/3 of Europe.

By reinstating the members in their clubs, we achieved to bring them back into the exchange system as well. Since 1996 we gave free of charge consultations to over 7500 family members on usage of their timeshare weeks, points & exchange system.

We were the first in Russia to start the travel club services (flights, visas, insurances & extra nights) for the Russian members before the RCI office could put its own travel system together. That reduced the negatives to the products & put an end to the complains that they bought something they could not use.

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Working side by side with RCI

When RCI opened its office in Moscow in 1996 they were faced with the confused with the timeshare buyers, demanding the money back for their timeshare purchase from RCI, thinking they bought from RCI & not from the marketing company.
Help Line working closely with RCI took over consulting the clients & assisting them to chase their payments with the Clubs & Trustees.
Since then we completed the business left by the run away marketing companies for more then 600 families & thus enrolled them with RCI.

Since 1996 we arranged hundreds of exchanges & bonus holidays to the members who for some reasons did not achieve the holidays before ( mostly because they were not educated how to use the product) & were thinking of giving up their membership.

In 1997-99 when several big marketing companies in Russia vanishes with the clients money we came to the agreement with RCI to provide the 50% discount on the enrolments for those members. This way we kept the fees very low for the clients who had to buy the product again, but at very basis cost. Over 200 discounted enrolment all together & most of these members are still using RCI exchange system

By reinstating the members in their clubs, we achieved to bring them back into the exchange system as well. Since 1996 we gave free of charge consultations to over 7500 family members on usage of their timeshare weeks, points & exchange system.

We were the first in Russia to start the travel club services (flights, visas, insurances & extra nights) for the Russian members before the RCI office could put its own travel system together. That reduced the negatives to the products & put an end to the complain that they bought something they could not use.

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The only Russian company that had a training in INTERVAL INTERNATIONAL office.

Our first serious business contact happened in 1998 when disappeared a marketing company Silver Holidays which was selling membership in Palm Beach Club, affiliated to Interval International.

Due to the total support & assistance of II we managed to trace most of the clients of this company to confirm the membership or to complete the left & distrased clients.

In 1999 on invitation of Interval International all members of Help Line Intl staff came to II office in Helsinki, and spent thewhole day in training on all the specifics & aspects of II exchange system.

We were also there to give the consultancy or provide an other membership to the members who lost their timeshares due to the bankruptcy of Royal Equator Club in Seychelles & Starlight Club in Cyprus.
We would take all the heat & give the client the confidence that there are people who care & people who would help them.

On day to day basis we give the II members the consultancies how to use the exchange system, advice them on the choice of holidays, assist with transferring money to II, etc.

On several occasions we applied to II with the suspicious documents on II headnoted papers which proved to be fake. Thus working together with II & local authorities we stopped several illegally trading companies & timeshare resale crooks, who used the II name in their schemes.

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We are also the Russian office for the Dial-n-Exchange operations.

We have introduced Russians to Dial-n-Exchange by becoming their exclusive partner in Russia & setting up the Russian web site program www.timeshare-obmen.ru
Our volumes are growing constantly.

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More then just having accounts with FNTC since 1997

By working closely with the Trustees we assisted the timeshare owners to receive the duplicates of their membership certificates & to transfer the ownership to the family members & timeshare purchasers.

In early years we often contacted FNTC to check the membership registration for the Russian clients where the marketing company disappeared.

On request of FNTC we delivered within Russia the new members certificates of Dana Beach Resort.

In 2002 we assisted the Russian families to receive the funds on sale of the Phoenix Owners Club at San Antonio.

On a few occasions on FNTC request we posted & collected the maintenance payment with the Russian members.

In 2003 we contacted the Sand Club members to explain the problems that coursed the Clubs disaffiliation from RCI, translated all the documents from the clubs annual meeting & explained the advantages of receiving the Compass Club membership.

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HUTCHINSONs Trustee Company we also do business with

By working closely with the Trustees we assisted the timeshare owners to receive the duplicates of their membership certificates & to transfer the ownership to the family members & timeshare purchasers.

We often contact Hutchinson to check the membership registration for the Russian clients where the marketing company disappeared.

We collected & transferred the maintenance payment which was especially important in the years when the not many banks would accept the foreign invoices in Russia & credit cards were not well spread.

Working closely with the authorities & by publishing in central news papers articles on timeshare, we stopped several illegally trading companies & timeshare resale crooks, who used the trustees names in their schemes.

Management companies :

  • NEXUS Leisure Ltd.,
  • CTO for VISTA SERENA Club,
  • COSTAFIELD Management,
  • CLC Management,
  • RMI \PMI,
  • HERITAGE Resorts Management, and more

We Collected & transferred the maintenance payment which was especially important in the years when the not many banks would accept the foreign invoices in Russia & credit cards were not well spread.

On companys request we contacted the members whose maintenance payments were overdue to give them the last chance to pay before their membership will be repossessed.

On clients request we applied on their behalf to postpone their maintenance payment in sincere circumstances & applied for the reinstatements where the client lost the membership due to their confusion.

*We were the first in Russia to start the travel club services (flights, visas, insurances & extra nights) for the Russian members before the RCI office could put its own system together. That reduced the negatives to the products & put an end to the complain that they bought something they could not use.

* By starting recently the special program of issuing the CLC Discovery Plus membership for the clients who were sold the invalid & none-existing packs, we have achieved that by now over 35 families received the proper trial membership & almost all of them already visited the CLC resorts.

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VIVA

We are proud to be the company which was the first to introduce VIVA club to Russians. Many Russian families found that ViVA is a perfect membership for them & switch to it.
Also we assisted to translate the web site into Russian & are always there to help with the communication with Russians, no matter if they are our members or not.

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TALAS Travel & Leisure Advisory Services

We worked 9 years together & helped to list hundreds of timeshare weeks with Travel& Leisure, some of the clients have already achieved the sales.

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World Wide Timeshare Hypermarket

World Wide Timeshare Hypermarket is now our recommended for the resales company. We accept all the complains & greif of the clients who want to sale. We are not extremely happy to be involved with the resales which are hard to achieve. Having said that, if we dont advice the clients where & how to list their timeshare for resales, they might fall the victims of the resale crooks.

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Timeshare Sales Ltd

We use them as well for those clients only, who does not have possibility or intention to pay the maintenance fee & thus will loose their timeshare in any way.
Its a fare deal in this case & at least something.

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Fly-Buys are the most officient way to achieve the sales these days

Here is the list of the Fly-Buy destinations which we run now:
Spain (Costa del Sol, Canaries, Baleriar), Turkey, Cyprus, Austria, Finland, Croatia, Montenegro, Thailand (Pattaya, Phuket, Samui) , China, Indonesia (Bali), India (Goa)

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